The simple answer is no. You do not need an estimate before you decide to get your vehicle repaired. The initial estimate that is written is a visual only estimate and does not account for any hidden damage. The damaged area on the vehicle needs to be disassembled to gather the true cost to repair a [...]

We have a heated drive-thru inside claims area at KB Body Shop. You are not required to take your vehicle to any drive-in claims facility. It is your right as the vehicle owner to obtain an estimate from the shop of your choice. You're required to notify your insurance company of the vehicle’s location so [...]

Start with asking your friends and relatives about their experiences. Not all people on the “Review Sites” are being truthful and some sites hide the good reviews from showing. Always speak with the shop owner/manager and ask to have a look around the shop while they explain their procedures. Ask the owner/manager about restoring your [...]

DRP stands for Direct Repair Program. Auto insurance companies often partner with Collision repair shops as an option to provide repairs for their insured. You, as the vehicle owner, have the right of Choice.

A deductible is a specified amount on an auto insurance policy that is deducted from the claim payout. It is a contractual responsibility of the vehicle owner when involved in a collision or comprehensive loss. Most deductibles range from $100 to $500. The deductible is due at the end of the repair when you pick-up your [...]

This depends on the insurance coverage confirmation at the beginning. We must have coverage and/or liability confirmation before the insurance company will authorize us to start repairs or order parts. We must also have your written authorization before starting repairs. Due to the variety of collisions and the different repair processes involved, and parts availability [...]

OEM stands for Original Equipment Manufacturer. OEM parts are replacement parts made by the Original Equipment Manufacturer of the vehicle you drive, ie. Ford, Chevrolet, Nissan, Toyota, Kia, Lexus, etc.

Aftermarket parts are manufactured by a different company other than the Original Equipment Manufacturer (OEM) of your vehicle. These parts are made to "resemble OEM standards" and are often less expensive than OEM parts. LKQ stands for "Like Kind in Quality". These are undamaged parts that were salvaged from a car that was deemed un-repairable. What [...]