The simple answer is no. You do not need an estimate before you decide to get your vehicle repaired. The initial estimate that is written at KB Body Shop (or any body shop) is a visual only estimate and does not account for any hidden damage that may surface after it is torn down. The damaged [...]

KB Body Shop has a heated drive-thru inside the claims area. You are not required to take your vehicle to any drive-in claims facility. It is your right as the vehicle owner to obtain an estimate from the shop of your choice. You're required to notify your insurance company of the vehicle’s location so that [...]

Start by asking your friends and relatives about their experiences in Merrill. Look at “Review Sites” to see what people are saying. KB Body Shop has over 3,800 Reviews on Carwise.com Speak with the KB Body Shop manager and ask to look around the shop while they explain their procedures. If you go to other [...]

DRP stands for Direct Repair Program. Auto insurance companies often partner with Collision repair shops to provide repairs for their insureds. You, as the vehicle owner, have the right of Choice. Choose KB Body Shop.

A deductible is a specified amount on an auto insurance policy that is deducted from the claim payout. It is a contractual responsibility of the vehicle owner when the vehicle is involved in a collision or a comprehensive loss. Most deductibles range from $100 to $500. At KB Body Shop, the deductible is due when [...]

This depends on the insurance coverage confirmation at the beginning. We must have coverage and/or liability confirmation before the insurance company will authorize us to start repairs or order parts. We must also have your written authorization before starting repairs. Due to the variety of collisions and the different repair processes involved, and parts availability, [...]

OEM stands for Original Equipment Manufacturer. OEM parts are replacement parts made by the Original Equipment Manufacturer of the vehicle you drive, i.e., Ford, Chevrolet, Nissan, Toyota, Kia, Lexus, etc.  KB Body Shop uses OEM parts whenever possible.

Aftermarket parts are manufactured by a different company other than the Original Equipment Manufacturer (OEM) of your vehicle. These parts are made to "resemble OEM standards" and are often less expensive than OEM parts. LKQ stands for "Like Kind in Quality". These are undamaged parts salvaged from a car deemed irreparable. What is the difference [...]