FAQ’s2026-06-16T23:40:41+00:00

FAQ’s

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Do I need more than one repair estimate?2026-06-16T23:45:04+00:00

The simple answer is no. You do not need an estimate before you decide to get your vehicle repaired. The initial estimate that is written at KB Body Shop (or any body shop) is a visual only estimate and does not account for any hidden damage that may surface after it is torn down.

The damaged area on the vehicle will be disassembled to gather the true cost to repair a vehicle. Therefore there is no need to get any other estimate because it will most likely not be accurate either.

Your insurance company may ask for several estimates. There is no law that states how many estimates you must submit or that limits the number the company can ask for. One should be sufficient from the shop of your choice.

Must I take my vehicle to an Insurance Company Drive-in Claims for an estimate?2026-06-16T23:47:20+00:00

KB Body Shop has a heated drive-thru inside the claims area. You are not required to take your vehicle to any drive-in claims facility. It is your right as the vehicle owner to obtain an estimate from the shop of your choice.

You’re required to notify your insurance company of the vehicle’s location so that it may be examined by the claims adjuster. However, if you have already gone to a drive-in claims facility, make sure you take a copy of the insurance adjuster’s estimate with you when obtaining repair shop estimates and after choosing a collision center.

How do I find a good collision repair shop the Merrill, WI area?2026-06-17T00:03:42+00:00

Start by asking your friends and relatives about their experiences in Merrill. Look at “Review Sites” to see what people are saying. KB Body Shop has over 3,800 Reviews on Carwise.com

Speak with the KB Body Shop manager and ask to look around the shop while they explain their procedures. If you go to other auto body shops, ask about restoring your vehicle to its “pre-accident condition” to listen to their take on repairing vehicles correctly.

At KB Body Shop, we repair your vehicle to factory standards.

 

What is a DRP?2026-06-16T23:53:41+00:00

DRP stands for Direct Repair Program. Auto insurance companies often partner with Collision repair shops to provide repairs for their insureds. You, as the vehicle owner, have the right of Choice. Choose KB Body Shop.

What is a deductible and when is it due?2026-06-16T23:55:40+00:00

A deductible is a specified amount on an auto insurance policy that is deducted from the claim payout. It is a contractual responsibility of the vehicle owner when the vehicle is involved in a collision or a comprehensive loss. Most deductibles range from $100 to $500.

At KB Body Shop, the deductible is due when the repair is complete, and you pick up your vehicle.

If you request a parts pre-order, and the claim has not been approved, you may be required to sign an authorization of repairs and/or leave a deposit.

How long will it take to repair my vehicle at KB Body Shop?2026-06-16T23:58:35+00:00

This depends on the insurance coverage confirmation at the beginning.

We must have coverage and/or liability confirmation before the insurance company will authorize us to start repairs or order parts.

We must also have your written authorization before starting repairs.

Due to the variety of collisions and the different repair processes involved, and parts availability, each repair time will be different.

After the estimate is written, we can calculate an estimated target time for your planning convenience.

What are OEM parts?2026-06-17T00:05:00+00:00

OEM stands for Original Equipment Manufacturer. OEM parts are replacement parts made by the Original Equipment Manufacturer of the vehicle you drive, i.e., Ford, Chevrolet, Nissan, Toyota, Kia, Lexus, etc. 

KB Body Shop uses OEM parts whenever possible.

What are Aftermarket Parts and LKQ Parts? Do I have to accept these parts?2026-06-17T00:06:54+00:00

Aftermarket parts are manufactured by a different company other than the Original Equipment Manufacturer (OEM) of your vehicle. These parts are made to “resemble OEM standards” and are often less expensive than OEM parts.

LKQ stands for “Like Kind in Quality”. These are undamaged parts salvaged from a car deemed irreparable.

What is the difference between OEM and Aftermarket parts and quality? The original manufacturer does NOT make aftermarket (A/M) parts; typically, they are made overseas and shipped to the U.S. as replacement parts for various vehicles.

No, you do not have to accept themAlthough insurance companies aren’t required to use Original Equipment Manufacturer (OEM) replacement parts, such as GM or Ford, you have the final choice of which parts will be used to fix your own vehicle.

However, if your Insurance Company requests non-OEM parts and you request more expensive OEM parts, you may have to pay the difference.

For more info on OEM parts and why you should use them, go to CrashRepairInfo.com.

Do I need more than one repair estimate?2026-06-16T23:45:04+00:00

The simple answer is no. You do not need an estimate before you decide to get your vehicle repaired. The initial estimate that is written at KB Body Shop (or any body shop) is a visual only estimate and does not account for any hidden damage that may surface after it is torn down.

The damaged area on the vehicle will be disassembled to gather the true cost to repair a vehicle. Therefore there is no need to get any other estimate because it will most likely not be accurate either.

Your insurance company may ask for several estimates. There is no law that states how many estimates you must submit or that limits the number the company can ask for. One should be sufficient from the shop of your choice.

Must I take my vehicle to an Insurance Company Drive-in Claims for an estimate?2026-06-16T23:47:20+00:00

KB Body Shop has a heated drive-thru inside the claims area. You are not required to take your vehicle to any drive-in claims facility. It is your right as the vehicle owner to obtain an estimate from the shop of your choice.

You’re required to notify your insurance company of the vehicle’s location so that it may be examined by the claims adjuster. However, if you have already gone to a drive-in claims facility, make sure you take a copy of the insurance adjuster’s estimate with you when obtaining repair shop estimates and after choosing a collision center.

How do I find a good collision repair shop the Merrill, WI area?2026-06-17T00:03:42+00:00

Start by asking your friends and relatives about their experiences in Merrill. Look at “Review Sites” to see what people are saying. KB Body Shop has over 3,800 Reviews on Carwise.com

Speak with the KB Body Shop manager and ask to look around the shop while they explain their procedures. If you go to other auto body shops, ask about restoring your vehicle to its “pre-accident condition” to listen to their take on repairing vehicles correctly.

At KB Body Shop, we repair your vehicle to factory standards.

 

What is a DRP?2026-06-16T23:53:41+00:00

DRP stands for Direct Repair Program. Auto insurance companies often partner with Collision repair shops to provide repairs for their insureds. You, as the vehicle owner, have the right of Choice. Choose KB Body Shop.

What is a deductible and when is it due?2026-06-16T23:55:40+00:00

A deductible is a specified amount on an auto insurance policy that is deducted from the claim payout. It is a contractual responsibility of the vehicle owner when the vehicle is involved in a collision or a comprehensive loss. Most deductibles range from $100 to $500.

At KB Body Shop, the deductible is due when the repair is complete, and you pick up your vehicle.

If you request a parts pre-order, and the claim has not been approved, you may be required to sign an authorization of repairs and/or leave a deposit.

How long will it take to repair my vehicle at KB Body Shop?2026-06-16T23:58:35+00:00

This depends on the insurance coverage confirmation at the beginning.

We must have coverage and/or liability confirmation before the insurance company will authorize us to start repairs or order parts.

We must also have your written authorization before starting repairs.

Due to the variety of collisions and the different repair processes involved, and parts availability, each repair time will be different.

After the estimate is written, we can calculate an estimated target time for your planning convenience.

What are OEM parts?2026-06-17T00:05:00+00:00

OEM stands for Original Equipment Manufacturer. OEM parts are replacement parts made by the Original Equipment Manufacturer of the vehicle you drive, i.e., Ford, Chevrolet, Nissan, Toyota, Kia, Lexus, etc. 

KB Body Shop uses OEM parts whenever possible.

What are Aftermarket Parts and LKQ Parts? Do I have to accept these parts?2026-06-17T00:06:54+00:00

Aftermarket parts are manufactured by a different company other than the Original Equipment Manufacturer (OEM) of your vehicle. These parts are made to “resemble OEM standards” and are often less expensive than OEM parts.

LKQ stands for “Like Kind in Quality”. These are undamaged parts salvaged from a car deemed irreparable.

What is the difference between OEM and Aftermarket parts and quality? The original manufacturer does NOT make aftermarket (A/M) parts; typically, they are made overseas and shipped to the U.S. as replacement parts for various vehicles.

No, you do not have to accept themAlthough insurance companies aren’t required to use Original Equipment Manufacturer (OEM) replacement parts, such as GM or Ford, you have the final choice of which parts will be used to fix your own vehicle.

However, if your Insurance Company requests non-OEM parts and you request more expensive OEM parts, you may have to pay the difference.

For more info on OEM parts and why you should use them, go to CrashRepairInfo.com.

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